HOW DO I USE A VOUCHER / PROMOTIONAL CODE
To use a voucher or promotional code, firstly select the items you wish to purchase and click through to the CHECKOUT. Once you are in the CHECKOUT stage, please click the link available to type in your promotional code. If you have any active vouchers against your account, a drop-down list will be available to choose your credits from.
Please note that vouchers and promotional codes are unable to be applied for the cost of Shipping and Handling / Delivery. All vouchers have a six month expiry date (from the time of issue) and cannot be re-issued once they have expired. If you apply a voucher within the CHECKOUT stage and do not complete the transaction, it may take our system up to 15 minutes for the voucher to reappear under MY VOUCHERS.
DO YOU PROVIDE SIZE CHARTS
Yes, we do provide size charts for our clothing items! They can be found within the product description.
CAN I SAVE ITEMS IN MY CART FOR LATER
Your cart will refresh after 15 minutes of inactivity. Unfortunately you are unable to hold or save items in your cart and will have to get in quick.
HOW CAN I SEARCH FOR ITEMS ON THE WEBSITE
You are able to select a shopping category, such as Women, Men & Accessories. The best way to find your desired brand is to scroll through our active sales events on the homepage.
HOW DO I REMOVE ITEMS FROM MY CART
If you have changed your mind and have not yet checked out, you can decrease the quantity of an item from 1 to 0 within the CHECKOUT stage. Alternatively, your cart will refresh automatically after 15 minutes of inactivity.
I’M HAVING AN ISSUE LOADING / ACCESSING THE WEBSITE
If you are having issues accessing or loading the site, it may have something to do with your browser settings. Ensure that you have cookies enabled and that you are using the latest version of your browser. We’ve included some details on how to enable cookies below:
Internet Explorer: http://windows.microsoft.com/en-US/windows-vista/Block-or-allow-cookies
Google Chrome: https://support.google.com/chrome/answer/95647
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences?redirectlocale=en-US&redirectslug=Enabling+and+disabling+cookies
If all else fails, please try an alternate browser or visit our mobile site or APP via your smart phone! Should you require any assistance, please lodge a contact message with our Customer Service Department and we’ll assist to troubleshoot wherever possible.
WHY HAVE THE ITEMS IN MY CART DISAPPEARED
Have you been shopping for long? Items within your cart will time out after 15 minutes of inactivity. It’s always best to have a quick browse through all the sales and then go through and purchase what you’d like. Do be quick as items tend to sell out quickly!
How do I invite my friends to join?
At Home & Away it pays to spread the word!
The invitation system is easy to use, and you can add your friends to join by entering their email addresses into the fields listed under the ‘Invite a Friend’ page.
You will receive a $20 voucher to spend anywhere on the site (minimum spend of $40 applies) once your invited friend has made their first purchase to the value of $20 or more!
How do I know if my friends have joined?
Once your friends have joined their details will be displayed in your ‘My Vouchers’ section of ‘My Account’.
How do I use my Vouchers?
Once you have placed the items you wish to purchase into your shopping cart you can apply your vouchers to the purchase (with the exception of any shipping charges) by selecting the voucher total from the drop down menu in ‘My Cart’.